Samsung phone software update issue: Fixes to be free/ refunded

The tech firm is continue to investigating a weird issue with its most current computer software update, rendering some of its smartphones useless.

Whilst the business claims the difficulty is confined to South Australia, news.com.au has been contacted by a lot of people from New South Wales, Victoria and Western Australia who have expert the identical difficulty.

In accordance to reviews, the most up-to-date Android software update is leaving phones with either blank screens – or caught on the Samsung symbol.

Samsung Australia instructed information.com.au that any person who paid out to have their telephones fastened at just one of their support centres would be refunded.

“Customers who just take their machine to a Samsung Authorised Services Centre and are confirmed to be afflicted by this concern will not be charged for any repairs relating to this difficulty, no matter of the Samsung Express guarantee period of time.

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“If they have been previously been billed by a Samsung Authorised Company Centre for repairs relating to this particular problem, they will be refunded for that get the job done. Remember to contact the Samsung Authorised Assistance Centre you attended.”

Information.com.au is aware of promises consumers were billed up to $65. Other folks opted to buy new telephones as company centres were being shut more than the Christmas crack – when the update was rolling out.

Just one South Australian Uber driver mentioned he experienced sought out a new phone from a JB Hifi keep at the airport on Christmas Working day.

Apart from shedding comms, pictures, contacts – I also generate for Uber element-time, and naturally, no cell phone equals no work in the busiest interval of the calendar year,” he said.

“$750 later, and I was on my way,” he said.

So much, Samsung has not confirmed what types of telephones are affected nor the edition of Android software involved.

1 UI 5. (Android 13) is the most recent update accessible in Australia.

Mobile phone repair service services have taken it upon on their own to warn buyers to keep away from hitting go on the hottest prompted Android application update.

“Tell your Samsung friends not to update their phones,” one retail outlet informed its consumers on social media.

“The advice is never update your telephone till the glitch is mounted,” an additional explained.

When trading resumed this week, hundreds of South Australians reportedly flocked to services centres trying to get a fix for the difficulty. Australia’s shopper watchdog confirmed it was knowledgeable of and seeking into the situation.

“We are doing work intently with the South Australia buyer protection regulator, Buyer and Small business Expert services, concerning this issue,” an ACCC spokesperson advised information.com.au.

“Under the Australian Customer Law, customers are entitled to a maintenance, alternative or refund if they have purchased a faulty product from a business.

“If the product or service has a main fault, and that fault is solely attributable to the organization, we are of the watch that the enterprise need to not unreasonably demand shoppers to fix the fault.”

The ACCC recommends afflicted shoppers very first make contact with Samsung to request a absolutely free correct to the problem, or to find a refund for any costs previously incurred.

“If consumers demand further more assistance they can get in touch with Consumer and Company Services or the ACCC.”