Samsung phone software update issue finally explained
Samsung has explained the baffling cell phone update challenge that a short while ago led to 1000’s of Aussies owning their smartphones wiped.
The tech big has been investigating theissue with its newest software program update, rendering some of its telephones worthless.
Samsung Australia explained to news.com.au that a tiny number of telephones ended up locked in “boot mode”.
“Samsung has determined a technical issue that affected a modest amount of prospects dependent mainly in South Australia,” a corporation statement claimed.
“Following the launch and installation of Android 13 update to Samsung units that experienced been on Android 11, a compact range of phones were being locked in “boot mode”.
“A revised firmware update that will not working experience this difficulty has been developed and will get started getting rolled out to buyers in excess of the coming weeks.”
The tech enterprise encourages affected prospects to contact a Samsung provider centre.
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Before this month, 1000’s of Aussies experienced their smartphones wiped following a program update still left with nothing at all but a blank screen.
Most people going through the glitch documented the mobile phone becoming stuck with the Samsung brand on the screen.
Phone maintenance solutions warned customers on social media to prevent hitting go on the hottest prompted Android software update.
“Tell your Samsung pals not to update their telephones,” one store explained to its shoppers.
“The advice is really do not update your cellular phone right until the glitch is fastened,” a South Australian retailer also educated consumers.
Involved shoppers went to Samsung merchants for a deal with, only to study they would most likely want to carry out a ‘factory reset’ on their equipment – meaning everything not backed up would be dropped.
Just one unlucky shopper explained to a 7 Information Adelaide reporter outside the house a service centre that they experienced shed a year’s value of recollections.
“Not remaining super tech savvy, unfortunately – I haven’t backed something up,” she claimed.
“So I’m getting rid of all my 2022 photographs because I just take anything on my mobile phone today.”
“I’ll have to keep track of down all my contacts again,” reported yet another.
Previous week, Samsung Australia explained to news.com.au that anyone who compensated to have their phones fastened at a single of their support centres would be refunded.
“Customers who take their product to a Samsung Authorised Services Centre and are verified to be influenced by this challenge will not be billed for any repairs relating to this issue, irrespective of the Samsung Categorical guarantee time period,” they said.
“If they have been previously been billed by a Samsung Authorised Assistance Centre for repairs relating to this specific challenge, they will be refunded for that operate. You should speak to the Samsung Authorised Support Centre you attended.”
News.com.au is knowledgeable of claims shoppers have been charged up to $65. Some others opted to purchase new telephones as company centres have been closed above the Christmas split – when the update was rolling out.