New hires with mild disabilities spell success for computer break-fix shop

[Photo: uBreakiFix]

When a laptop or computer take care of-it-store dedicated to fixing its customers’ troubles necessary some support of its possess, it hired a set of new employees with a significantly-necessary established of capabilities.

The uBreakiFix in Gainesville accepts cracked and harmed mobile phones and tablet personal computers and makes them like new yet again. Proprietor Brenda Johnston, a former pediatric nurse at Fort Belvoir Hospital, turned entrepreneur, opened her initially uBreakiFix in 2016 and promptly expanded to three merchants.

Her devotion and perform ethic paid off, with her shops getting company awards such as Ideal Over-all Customer Encounter and Shop of the Thirty day period. Johnson says her accomplishment will come from the robust interactions she builds with shoppers and staff members.

“I am a strong believer in fostering interactions. I adore having to know my shoppers and operate hard to keep related with the local community,” said Johnson.

This connection-building became critical for the duration of the coronavirus pandemic. The keep adjusted client engagement practices but nevertheless managed its way of thinking of “serving the consumer of technological know-how,” as individuals introduced in very important products for dealing with the stay-at-dwelling get like laptops.

With the inflow of new enterprise, Johnston wanted extra assist. So, she fashioned a partnership with the Wilson Workforce and Rehabilitation Center, a condition vocational-educational facility operated under the scope of the Virginia Section for Growing older and Rehabilitative Services. Considering that then, she has hired a few workforce, in their 20s, with gentle types of Down, Tourette’s, and Asperger’s syndromes.

The new employees’ notice to element was what uBreakiFx required right after they realized to resolve intricate devices fairly swiftly. As Johnson’s organization grew, with more consumers bringing in laptops and other devices all through the pandemic, Johnston reported obtaining staff members who could retain up with the repair orders even though sustaining the large expectations uBreakiFix has was crucial.

The selecting process is uncomplicated. The Section for Rehabilitative Expert services finds the talent and encourages candidates to apply to task postings. As soon as they apply, the employer schedules an job interview. The company serves as a reference for the applicant.

“Brenda is a very caring manager. When my father passed absent very last August, she gave me as substantially time as I required. I am even now working for Brenda and strategy to continue on to get the job done for her until finally I end my mechanical engineering degree.” states retail store chief Josh Johnston, who has worked at the shop for two and a 50 % decades.

Johnston has enhanced his purchaser company whilst performing for uBreakiFix, and encourages other organization owners who could be suffering staffing shortages to link with the vocational software.

uBreakiFix was established in Orlando as a solitary shop but swiftly expanded nationwide. Their business model focuses on servicing technological units like smartphones, game consoles, tablets, and desktops.

uBreakiFix Gainesville sits at 7443 Linton Corridor Highway. There are also spots in Manassas, North Stafford, and Woodbridge.