After 30 years, computer repair service still ‘about people’

WILBRAHAM – The little store at 2785 Boston Rd. in Wilbraham is filled with shelving racks on which customers’ units sit. There isn’t substantially area to move around in the tiny rooms, but the regions are used effectively. Any where that is not taken up by electronic machines is occupied by posters and versions of many sci-fi franchises, generally Star Wars.

“We’re all geeks,” said proprietor Aristeo Torres. The quirky mother nature of the shop belies the experience of Torres, his companion Jan Macon and the five technicians that work underneath Torres’s tutelage at Write-up Computer system Systems. The phrase Post in the business’s identify is an acronym that stands for “power-on, self-exam,” a diagnostic tests sequence that is made use of in personal computer fix.

Write-up Computer Systems started 30 several years ago in Torres and Macon’s basement. Torres experienced the technological know-how, although Macon was the small business supervisor. Due to the fact then, Torres has taught Macon about computers and he reported she now specializes in details retrieval. Now, the business has around 10,000 consumers in its database.

“Service is what we do,” Torres explained. “We’re in it for correcting points. If it just can’t be set, we’ll explain to them,” Torres claimed. “This is about people today.”

Write-up Pc Devices also sells products, like brands like Nexlink, Lenovo and HP. The rates are a very little greater than what a person would discover at a massive box retail outlet, Torres claimed the good quality is increased and includes superior customer company.

Torres reported the specialists at Article are skilled to go “above and outside of just plugging it in and saying, ‘Okay, it performs.’ We’re all about, ‘what do you want to do with the machine? Are you starting a small business? Do you want tools for that business enterprise?’”

Whilst Torres prides himself on supporting people with computer system wants, he reported, “Small business is where we shine.”

The moment Article has helped with placing up a business’s know-how wants, it is effective with that business to hold them up to day and running. “We’re out in the industry each individual working day,” Torres stated of his technicians. Article Personal computer Devices will service customers in a roughly 25-mile radius about Springfield.

POST’s web page, https://www.pocosys.com, even has a tab that reads, “Help!” for distant assist, a service Torres described is only for present shoppers.

Safety

Even though Write-up even now repairs computer systems, Torres stated, “In today’s planet, it is far more about protection.” Torres claimed 10 to 15 years ago, viruses existed but have been not as ubiquitous as they are now. He reported the shop sees at least 1 client every single working day with troubles connected to scams and traps.

Torres shared 3 independent prospects lately arrived in following dropping $8,000, $7,500 and $17,500, respectively. The Police Section was unable to aid retrieve missing dollars from a different purchaser but sent her to Publish to assistance get the computer system back again up and jogging securely and salvage what details they could. “The people who are undertaking this are definitely evil,” Torres said.

The experts at Post, which include one particular who is a navy veteran skilled in cybersecurity, will operate to retrieve details deleted or locked out by scammers. Torres explained that although they are not always prosperous, “Nine out of 10 instances, we can save the facts.”

Education is crucial to preventing ripoffs and hacks, Torres explained. Most people today who slide target to scam artists and hackers are not pc savvy. He mentioned the elderly are scammers’ most important targets, but corporations also drop prey to makes an attempt to accessibility networks. Torres provided a handful of basic ideas to preserve personal computer techniques safe:
Prevent ads.

If you really don’t know the person, really don’t speak to them on social media.

If you receive a suspicious call, just cling up.

If you see anything regarding, change off the pc.

And Torres’s amount a person rule, “Don’t permit any one but me and my workforce into your computer.”

Write-up Pc Units has partnered with Top rated Floor Understanding in Palmer to offer personal computer and security classes for folks. The small business has also taught seminars at community organizations on how to safeguard themselves from hackers. Torres mentioned community breaches are most routinely thanks to an employee clicking something they should really not have.

The Future

Torres doesn’t see the require for computer system mend getting to be out of date at any time before long. “As lengthy as you’re pushing papers, you’re employing computer systems,” he mentioned. The business has also retained up with modifying technological innovation. When Write-up Computer system Methods opened, the major products they labored on ended up desktops. Now the shelves are stuffed with laptops, as well as tablets and cellphones.

Clever equipment are, “a self-inflicted addiction,” Torres stated, incorporating that men and women are married to their gadgets, but “don’t want to know about them, they just want them to function.” Torres reported some of the more recent specialists are superior with clever phones than he is, but between the workforce and proprietors, somebody performing there can repair most machines.

“I imagine we’re going to be needed for a lengthy time,” Torres certain.
Put up Personal computer Methods can be achieved at 596-5177.